Find answers to the most commonly asked questions about Your.MD and our services.
Healthily has a team of doctors that contribute to and review the information we provide to ensure it is accurate, relevant to you, and up to date.
We have appointed an authoritative clinical body which consists of five highly-respected and experienced members.
The clinical body will review, advise, and provide quality assurance - from a clinical and patient perspective - on health content, clinical safety, and clinical strategy.
View our clinical governance policy for more details.
Healthily cannot be used for information about babies, children under the age of 10, pregnant women, people on immunosuppressive treatment, and people with long-term conditions, such as diabetes.
You must be at least 16 years of age to use Healthily.
Far from replacing doctors, Healthily is designed to help ease the existing burdens on medical staff through pre-primary care.
Healthily can assist by digitally screening patients for minor ailments, thereby giving doctors more time with those patients who would benefit from a consultation.
As a Healthily user, you receive trustworthy and medically-assured information and suggestions for relieving minor ailments and common illnesses without having to wait for a doctor’s appointment.
‘Call a doctor’ services are available within the OneStop Health™ section of the app. To find a service in your country, visit OneStop Health™ by clicking on the menu icon and select the ‘Doctors and Health Professionals’ section to find a suitable service.
You may also be presented with the option to ‘Call a doctor’ following a consultation.
Please note, you may be charged for some of these services by our partners, so make sure you read carefully the details before placing a call.
If you click on the link provided by the chatbot, or click one of the providers within the OneStop Health™ menu of our app, you will leave our app and be redirected to the provider’s service.
Healthily’s complex ‘medical brain’ is informed by a database that is sourced from validated medical literature covering over 1,000 medical conditions, and a large data set populated by a team of NHS-trained doctors.
This data set enables Healthily’s chatbot to ask users questions. For example, it can:
Decide the most informative questions to ask the user based on their input and profile.
Work out dynamically the probability of the user suffering from one or more specific conditions.
Healthily’s accuracy has been reviewed by an external auditing company. Testing involved assessment of performance against externally-verified medical test cases from renowned institutions. This is the same method used to test trainee doctors.
Further accuracy testing is carried out against Healthily’s own medical test cases so that testing can be more accurate.
Although we strive for the best possible accuracy, please be aware that no artificial intelligence chatbot can reach an accuracy level of 100% yet. So, when in doubt, always consult your doctor.
Healthily is your very own Personal Health Assistant, and is here to help 24/7.
By using Healthily, you can access free healthcare information and guidance that is personalised to you.
Healthily can help you to understand what might be wrong by providing easy-to-understand information on different conditions and referrals to the most suitable doctor, specialist, or product provider so that you can make an informed decision about your health.
A leader in pre-primary care, Healthily enables instant and personalised health information and recommendations to those that need it – anytime, anywhere.
You can access OneStop Health™ by finding it within the app’s top menu. You can also be directed to this menu via the chatbot, which will direct you to a suitable healthcare service according to your symptoms.
Healthily will not charge you to click on any of the links (we do not offer in-app purchases), but please be aware that when you use a OneStop Health™ provider, you leave our app or website and are redirected to the provider’s service.
Should you have any questions or ideas on how Your.MD could be improved, you can contact us via: email@example.com.
Please note that Healthily is unable to provide individual case-specific medical advice to our users via email.
If you have any privacy-related questions, please let us know via firstname.lastname@example.org.