Find answers to the most commonly asked questions about Your.MD and our services.
Your.MD has a team of doctors that contribute to and review the information we provide to ensure it is accurate, relevant to you, and up to date.
We have appointed an authoritative clinical body which consists of five highly-respected and experienced members.
The clinical body will review, advise, and provide quality assurance - from a clinical and patient perspective - on health content, clinical safety, and clinical strategy.
View our clinical governance policy for more details.
Your.MD cannot be used for information about babies, children under the age of 10, pregnant women, people on immunosuppressive treatment, and people with long-term conditions, such as diabetes.
You must be at least 16 years of age to use Your.MD.
‘Call a doctor’ services are available within the OneStop Health™ section of the app. To find a service in your country, visit OneStop Health™ by clicking on the menu icon and select the ‘Doctors and Health Professionals’ section to find a suitable service.
You may also be presented with the option to ‘Call a doctor’ following a consultation.
Please note, you may be charged for some of these services by our partners, so make sure you read carefully the details before placing a call.
If you click on the link provided by the chatbot, or click one of the providers within the OneStop Health™ menu of our app, you will leave our app and be redirected to the provider’s service.
Far from replacing doctors, Your.MD is designed to help ease the existing burdens on medical staff through pre-primary care.
Your.MD can assist by digitally screening patients for minor ailments, thereby giving doctors more time with those patients who would benefit from a consultation.
As a Your.MD user, you receive trustworthy and medically-assured information and suggestions for relieving minor ailments and common illnesses without having to wait for a doctor’s appointment.
Your.MD’s complex ‘medical brain’ is informed by a database that is sourced from validated medical literature covering over 1,000 medical conditions, and a large data set populated by a team of NHS-trained doctors.
This data set enables Your.MD’s chatbot to ask users questions. For example, it can:
Decide the most informative questions to ask the user based on their input and profile.
Work out dynamically the probability of the user suffering from one or more specific conditions.
Your.MD’s accuracy has been reviewed by an external auditing company. Testing involved assessment of performance against externally-verified medical test cases from renowned institutions. This is the same method used to test trainee doctors.
Further accuracy testing is carried out against Your.MD’s own medical test cases so that testing can be more accurate.
Although we strive for the best possible accuracy, please be aware that no artificial intelligence chatbot can reach an accuracy level of 100% yet. So, when in doubt, always consult your doctor.
You can access OneStop Health™ by finding it within the app’s top menu. You can also be directed to this menu via the chatbot, which will direct you to a suitable healthcare service according to your symptoms.
Your.MD will not charge you to click on any of the links (we do not offer in-app purchases), but please be aware that when you use a OneStop Health™ provider, you leave our app or website and are redirected to the provider’s service.
Should you have any questions or ideas on how Your.MD could be improved, you can contact us via: email@example.com.
Please note that Your.MD is unable to provide individual case-specific medical advice to our users via email.
If you have any privacy-related questions, please let us know via firstname.lastname@example.org.
Your.MD upholds the highest standards of safety. Our products undergo rigorous safety reviews before they're made available for public use.
However, if you have an adverse (undesired or harmful) event while using our app or products, you can directly report this to us by emailing email@example.com. We'll investigate and we may contact you for more information. After investigating, we'll let you know the action we've taken.
If you're based in the UK, you can also report adverse events you've had while using Your.MD's products to the Yellow Card Scheme. This is a system created by the Medicines and Healthcare products Regulatory Agency (MHRA) for collecting and monitoring information on suspected safety concerns or incidents involving medicines and medical devices.
Once you've made a report, the MHRA may carry out a review and take action to minimise the risk of a similar event happening in the future.