Healthily's Vulnerability Disclosure Policy


This vulnerability disclosure policy applies to any security vulnerabilities you are considering reporting to us (the "Organisation"). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability, and that you always act in compliance with it.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not currently offer monetary rewards for vulnerability disclosures.

Reporting a security vulnerability

If you believe you have found a security vulnerability, please submit a brief overview to us, using the following email address:

If we believe your report warrants more investigation and/or detail, we will invite you to a Signal Group where you can share more details openly and communicate with our engineers directly. These details may include:

  • the website, IP or page where the vulnerability can be observed
  • steps to reproduce. These should be a benign, non-destructive proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports or malicious exploitation of some vulnerabilities, such as subdomain takeovers

What to expect after you have submitted your report

After you have submitted your report, we will respond to you within 5 working days. We will aim to keep you informed of our progress.

Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports may take some time to triage or address. You are welcome to inquire about the status, but avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.


Please do NOT:

  • break any applicable law or regulations
  • access unnecessary, excessive or significant amounts of data
  • modify data in the Organisation's systems or services
  • use high-intensity, invasive or destructive scanning tools to find vulnerabilities
  • attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests
  • disrupt the Organisation's services or systems
  • talk or post about any vulnerability on public forums, social media, etc.
  • share, redistribute or fail to properly secure data retrieved from the Organisation's systems or services. Please securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law)