So we want to let you know what we do to make Healthily safe and help protect your safety
The Medicines and Healthcare products Regulatory Agency (MHRA) has certified our app as a Class I medical device. This means it meets the European Union’s Medical Device Directive.
Our CE marking means our app meets safety, health and environmental standards for products sold in the European Economic Area (EEA).
The Professional Record Standards Body (PRSB) has audited our quality management system to check that the way we work is safe.
The Healthily app has the Organisation for the Review of Care and Health Apps (ORCHA) Quality Mark. ORCHA checks include making sure that the people behind our app are suitably qualified. ORCHA gave our app a score of 76% which means it’s Level 4 – the highest level possible.
We’re committed to producing high-quality, evidence-based, actionable health information for the general public. We apply the principles and quality statements of The Information Standard fully to make sure our process for producing information follows best practice.
Healthily has the PIF TICK. It shows we produce our health information using robust production processes and that the information is trustworthy. Check our membership here.
We have the HONcode certificate, which means our information is objective, transparent and balanced, following the 8 principles of the Health On the Net (HON) non-profit organisation.
Healthily is a member of Healthcare Information For All (HIFA). HIFA aims to make healthcare information easier to use and more available to everyone, while protecting people from information that’s incorrect.
Our app has the ePrivacy seal of approval. This means it’s been tested for data protection and privacy, which includes making sure data is saved securely and protected from hacking. The seal also shows that our app meets European Union General Data Protection Regulation (EU GDPR).
Some of the world’s best, independent medical experts help keep Healthily on the right track – together, they form the Healthily Clinical Advisory Board (CAB). The CAB guides our medical team and protects the interests of everyone who uses our products.
Our medical team makes sure that the information Healthily offers is correct, up-to-date and safe. For example, they check that nothing important has been left out. Everyone on the team has a medical degree, speciality training and is registered with the UK’s General Medical Council (GMC).
Our editorial team makes sure the content it creates for our platforms is correct, up-to-date, evidence-based, trustworthy and relevant. The team follows strict rules about how that content is sourced, written, edited and fact-checked. You can see our editorial policy here.
Built by doctors – driven by honesty and transparency.
Keep an eye out for our seal of approval.
Our quality management system – including a quality management and clinical risk management system – makes sure everything we do conforms to regulations for medical devices and NHS Digital's standards.
At every point of your journey we make sure that you know “When to Take Action” – when you need to see a doctor in person. If in doubt or if your symptoms get worse (or aren't getting better), you should always speak to a doctor.
Healthily can’t diagnose you – only a professional can do that. What our app can do is use your symptoms to work out what may be causing them and suggest what you should do next.
You’ll find the same commitment to safety in our marketplace, OneStop Health™. Our medical team makes sure every service and product we feature meets clinical, service, privacy and health regulatory standards. So you know you're in good hands, and we know any money we make comes from helping you look after you.
How do I use Healthily safely?
If you’re healthy, generally speaking – and don’t have an ongoing or rare medical condition – Healthily can help you identify less serious conditions you may be able to manage yourself. It offers information to help you decide what to do next, including if you should talk to a doctor. Always talk to a doctor before making medical decisions based on any information Healthily provides.
Who can’t use Healthily?
Our app can’t give you information about babies, children aged 15 or younger, if you're pregnant, on immunosuppressive treatment or have a complex or long-term condition.
When should I get help from a doctor?
If in doubt or if your symptoms get worse (or aren't getting better), you should always speak to a doctor. Always call emergency services if you think something is seriously wrong.
What’s the information Healthily offers based on?
Our medical content is based only on high-quality evidence from recognised sources, such as BMJ Best Practice, UpToDate, NICE Clinical Knowledge Summaries, DynaMed, the guidelines of international societies like the World Health Organization and peer-reviewed publications like JAMA and BMJ. All the source material is kept in a database that’s regularly checked.
How does Healthily use my data?
Will Healthily contact me?
Healthily may send you push notifications or emails about using our app or self-care tips. If you like, you can turn off push notifications by going to ‘Settings’ while using the app. You can unsubscribe from emails by clicking the link at the bottom of all emails.
Got a question or something to tell us about safety? Get in touch with us at email@example.com.
Please note, we can’t give medical advice, so we won’t be able to reply if your email is about your health. If you need health advice, always talk to a medical professional.