Got a symptom but not sure what's causing it? Use our award-winning symptom checker to find out – it's free!

×

Safety is our top priority

So we want to let you know what we do to make Healthily safe and help protect your safety

We meet the strictest standards

Safety standards

  • Class 1 medical device

    The Medicines and Healthcare products Regulatory Agency (MHRA) has certified our app as a Class I medical device. This means it meets the European Union’s Medical Device Directive and Medical Device Regulation (2020).

    gov.uk
  • CE marking

    Our CE marking means our app meets safety, health and environmental standards for products sold in the European Economic Area (EEA).

    gov.uk
  • PRSB

    The Professional Record Standards Body (PRSB) has audited our quality management system to check that the way we work is safe.

    theprsb.org
  • ORCHA

    The Healthily app has the Organisation for the Review of Care and Health Apps (ORCHA) Quality Mark. ORCHA checks include making sure that the people behind our app are suitably qualified. ORCHA gave our app a score of 76% which means it’s Level 4 – the highest level possible.

    orcha.co.uk

Content standards

  • The Information Standard

    We’re committed to producing high-quality, evidence-based, actionable health information for the general public. We apply the principles and quality statements of The Information Standard fully to make sure our process for producing information follows best practice.

    england.nhs.uk
  • PIF

    Healthily has the PIF TICK. It shows we produce our health information using robust production processes and that the information is trustworthy. Check our membership here.

    piftick.org.uk
  • Health on the Net

    We have the HONcode certificate, which means our information is objective, transparent and balanced, following the 8 principles of the Health On the Net (HON) non-profit organisation.

    hon.ch
  • HIFA

    Healthily is a member of Healthcare Information For All (HIFA). HIFA aims to make healthcare information easier to use and more available to everyone, while protecting people from information that’s incorrect.

    hifa.org

Privacy standards

  • ePrivacy

    Our app has the ePrivacy seal of approval. This means it’s been tested for data protection and privacy, which includes making sure data is saved securely and protected from hacking. The seal also shows that our app meets European Union General Data Protection Regulation (EU GDPR).

    eprivacy.eu

You’re in safe hands

At Healthily, your safety is our main concern. We’ve put a lot of time and resources into making sure our products and services are medically vetted and safe.

Professor Maureen Baker CBE FRCGP
Healthily Chief Medical Officer
Read bio
Our safety article
The Healthily Clinical Advisory Board

Some of the world’s best, independent medical experts help keep Healthily on the right track – together, they form the Healthily Clinical Advisory Board (CAB). The CAB guides our medical team and protects the interests of everyone who uses our products.

Meet the Clinical Advisory Board
Introducing new CAB members
The Healthily medical team

Our medical team makes sure that the information Healthily offers is correct, up-to-date and safe. For example, they check that nothing important has been left out. Everyone on the team has a medical degree, speciality training and is registered with the UK’s General Medical Council (GMC).

Meet the medical team
The Healthily editorial team

Our editorial team makes sure the content it creates for our platforms is correct, up-to-date, evidence-based, trustworthy and relevant. The team follows strict rules about how that content is sourced, written, edited and fact-checked. You can see our editorial policy here.

Meet the editorial team

A safer experience for everyone

Built by doctors – driven by honesty and transparency.

Keep an eye out for our seal of approval.

  • safe-systems
    Safe systems

    Our quality management system – including a quality management and clinical risk management system – makes sure everything we do conforms to regulations for medical devices and NHS Digital's standards.

  • when-to-take-action
    When to take action

    At every point of your journey we make sure that you know “When to Take Action” – when you need to see a doctor in person. If in doubt or if your symptoms get worse (or aren't getting better), you should always speak to a doctor.

  • not-a-sub-for-doctor
    We can’t replace your doctor

    Healthily can’t diagnose you – only a professional can do that. What our app can do is use your symptoms to work out what may be causing them and suggest what you should do next.

  • partner-viewing
    Trusted advertising partners

    You’ll find the same commitment to safety in our marketplace, OneStop Health™. Our medical team makes sure every service and product we feature meets clinical, service, privacy and health regulatory standards. So you know you're in good hands, and we know any money we make comes from helping you look after you.

FAQ

How do I use Healthily safely?

If you’re healthy, generally speaking – and don’t have an ongoing or rare medical condition – Healthily can help you identify less serious conditions you may be able to manage yourself. It offers information to help you decide what to do next, including if you should talk to a doctor. Always talk to a doctor before making medical decisions based on any information Healthily provides.

Who can’t use Healthily?

Our app can’t give you information about babies, children aged 15 or younger, if you're pregnant, on immunosuppressive treatment or have a complex or long-term condition.

When should I get help from a doctor?

If in doubt or if your symptoms get worse (or aren't getting better), you should always speak to a doctor. Always call emergency services if you think something is seriously wrong.

What’s the information Healthily offers based on?

Our medical content is based only on high-quality evidence from recognised sources, such as BMJ Best Practice, UpToDate, NICE Clinical Knowledge Summaries, DynaMed, the guidelines of international societies like the World Health Organization and peer-reviewed publications like JAMA and BMJ. All the source material is kept in a database that’s regularly checked.

How does Healthily use my data?

Healthily uses your data to personalise your experience, improve the safety and security of the services it provides, and for analytics, marketing and communications. This includes directly and indirectly identifiable personal data, health data, and technical and analytical information. You can see the Healthily privacy policy here.

Will Healthily contact me?

Healthily may send you push notifications or emails about using our app or self-care tips. If you like, you can turn off push notifications by going to ‘Settings’ while using the app. You can unsubscribe from emails by clicking the link at the bottom of all emails.

Still have questions?

Got a question or something to tell us about safety? Get in touch with us at support@livehealthily.com.

Please note, we can’t give medical advice, so we won’t be able to reply if your email is about your health. If you need health advice, always talk to a medical professional.